Frequently Asked Questions
Answers to common questions about access, licensing and the platform.
How do I get access to licensed content?
Most users get access automatically. If your institution subscribes, you may be recognised by your network IP address when you are on campus or on a recognized network. You can also sign in with your institution's single sign-on from anywhere. Individual pay-per-view is available for specific articles where permitted.
Why can I see some content but not others?
Each item's availability depends on its licence. Open-access content (for example CC-BY 4.0) is free to read. Subscription content is available when your institution holds a licence and you are entitled through IP recognition or SSO. Items you purchase are available under the terms of your purchase.
How does IP-based access work?
When a request comes from a network address inside your institution's licensed IP range, we recognise that address and apply the institutional entitlements automatically — no login needed. We never store or share your individual identity based on IP alone.
What is institutional single sign-on (SSO)?
SSO lets you sign in with the credentials your library already provides. We use the standard OpenID Connect protocol: you are redirected to your institution's identity provider, and we receive a verified identity with your email. This works from any network, including off campus.
Can I download and read full texts?
Yes, where your entitlement allows. You'll see a download or full-text option on eligible items. Downloads are for personal, scholarly use in line with the licence.
What is text and data mining (TDM)?
TDM lets researchers programmatically analyse content, for example to train models or run large-scale literature reviews. Where a licence permits TDM, dedicated endpoints expose content for automated use. Otherwise TDM requests are rate-limited and restricted.
How do I export citations?
Use the citation tool on any article or chapter to export in BibTeX, RIS, APA, MLA, Chicago or Vancouver formats. References and cited-by lists are also available on article pages.
I can't sign in — what should I do?
Check that you are using the institution sign-in button (not the development email form), and that your email is the one your library recognises. If SSO fails, contact your library first — they manage identity. You can also reach us at support@access2sciences.example.
How do I request a title or report a problem?
Use the feedback button anywhere on the platform to report a bug, suggest content, or request help. For account and licensing issues, contact support@access2sciences.example.